Easy Return Procedures
At Hardway, we value providing our customers with a fast and hassle-free return process. If you are not satisfied with your purchase, you can easily return the item.
Return Conditions
- Returns must be initiated within 14 days of receiving the product.
- The item must be unused, undamaged, and in resalable condition.
- Products with original tags and packaging intact will be accepted for returns.
- For hygiene reasons, underwear and custom-made products are not eligible for return.
Return Process
- Submit a Request: Send an email to info@lasttextile.com with your order number and product details to initiate your return.
- Approval: Once your return request is reviewed, you will receive an approval email.
- Send the Product: Return the product in its original packaging along with the invoice to the provided address. Don’t forget to share the shipping tracking details with us.
- Refund: After the returned item passes our quality check, your payment will be refunded to your original payment method within 14 business days.
Return Shipping Fee
- If the return is due to a production defect, the return shipping cost will be covered by us.
- In other cases, the return shipping fee is the customer’s responsibility.
Questions?
For any questions regarding your return, feel free to contact us at info@lasttextile.com.