Warranty Procedure
At Hardway, customer satisfaction is our top priority. With confidence in the quality of our products, we offer warranty services under specific conditions. This procedure aims to address any issues you may encounter with your purchase and provide you with the best experience.
Warranty Conditions
- The warranty covers manufacturing defects, including stitching, fabric, or print issues under normal use conditions.
- Damages caused by excessive use, failure to follow washing instructions, or physical damage are not covered under the warranty.
- The warranty period is 6 months from the date of product receipt.
How to Submit a Warranty Claim?
- Application: Contact us via [support email address] to submit your warranty claim and provide details about the issue with the product.
- Product Inspection: Send your product to the address we provide for inspection. This process determines whether the defect is covered under warranty.
- Resolution: If the defect falls under warranty, your product will be repaired, replaced, or refunded. The process will be completed within 15 business days.
We’re Here for You
Responding quickly and effectively to our customers' needs is of utmost importance to us. If you have any questions, please don’t hesitate to reach out to us.