How can I place an order? To place an order, select the size and color on the product page and click the "Add to Cart" button. Then proceed to checkout to complete your purchase.
How can I track my order? You can track your order using the tracking number provided via email. Visit the shipping company's website to check your order status.
Can I cancel my order? Yes, you can cancel your order before it is shipped. Please contact us via the Contact Us page.
Products and Stock
What are your product sizes like? Each product page includes a size chart. We recommend checking the chart before placing an order.
Will out-of-stock products be restocked? Depending on demand, out-of-stock products may be restocked. Use the "Notify Me When Available" option on the product page for updates.
Shipping and Delivery
What are your shipping costs? Shipping is free within Turkey. For international orders, shipping fees depend on the destination and order weight.
When will my order arrive? Orders are shipped within 1-3 business days after payment confirmation. Delivery times vary depending on the destination.
Do you ship internationally? Yes, we offer worldwide shipping. Shipping options and fees can be viewed at checkout.
Returns and Exchanges
How can I return a product? Products must be unused and in their original packaging for a return. Start your return process via the Easy Returns page.
What is the return period? You can request a return within 14 days of receiving your order.
Can I exchange a product? Yes, you can exchange for a different size or color by contacting us through the Contact Us page.
Payment
What payment methods do you accept? We currently only accept credit card payments.
Is my payment secure? Yes, our site uses secure payment infrastructure and SSL certificates to protect your information. All your data is encrypted and safeguarded.
Account and Membership
Do I need to create an account to place an order? No, you can check out as a guest. However, creating an account allows you to track your orders more easily.
I forgot my password. What should I do? You can reset your password easily via the Forgot Password page.
Support
How can I contact you? Visit our Contact Us page for all contact details.
What are your working hours? Our customer service team is available Monday to Friday, 9:00 AM to 6:00 PM.
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