Right of Withdrawal
At Hardway, we care about your shopping experience and satisfaction. In accordance with the Turkish Consumer Protection Law and related regulations, we offer a clear process for exercising your right of withdrawal.
Conditions for Withdrawal
- Time Frame: You can exercise your right of withdrawal within 14 days from the date you receive your order.
- Product Condition: To be eligible for withdrawal, the product must be unused, undamaged, and in a resalable condition.
- Withdrawal Process: To initiate the withdrawal process, contact us at [support email address].
Cases Where the Right of Withdrawal Does Not Apply
- Due to hygiene reasons, returns of products like underwear are not accepted.
- Customized products created specifically for your requests are not eligible for withdrawal.
Return Process
- Once the return is approved, your payment will be refunded to your original payment method within 14 business days.
- Return shipping costs will be covered by us only in cases of a defect caused during production.
Contact Us
For any questions or further assistance regarding your return, please reach out to us at [contact details]. At Hardway, we are committed to maintaining the highest level of customer satisfaction.