Preliminary Information Form
At Hardway, we are committed to providing our customers with a secure and transparent shopping experience. This preliminary information form is designed to help you understand your consumer rights and the details of the sales agreement.
Seller Information
- Trade Name: Hardway
- Address: Mahmutbey Mah. 2650. Sokak No:22/31 MIA Plaza, Bağcılar, Istanbul
- Email: info@lasttextile.com
- Phone: +90 212 445 3262
Product and Service Information
- The main features, prices, and payment methods of the products offered for sale are detailed on the product page.
- All prices include applicable taxes.
- Shipping and delivery fees are clearly communicated during the order process.
Delivery and Returns
- The delivery period is a maximum of 30 days from the order confirmation.
- You can request a return within 14 days of receiving the product under the right of withdrawal. Detailed return conditions are outlined on our Right of Withdrawal page.
Right of Withdrawal and Exceptions
- Products not covered by the right of withdrawal (e.g., hygiene-sensitive items or personalized products) are explicitly specified.
- To exercise your right of withdrawal, contact us at info@lasttextile.com.
Fees and Payment
- Payments are processed through a secure payment system.
- Price changes are only valid before an order is placed. Once the order is confirmed, the stated price remains fixed.
Complaints and Contact
You can send all complaints and requests to info@lasttextile.com. All inquiries will be responded to within 7 business days.